AdChoices
TYPE:ServiceMODEL:TiguanYEAR:2021
Average Score (677 reviews):4.8
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:ServiceMODEL:TiguanYEAR:2019
Very helpful and communicative.
05-23-2023
Thank you for coming in for service, we appreciate having you!
TYPE:ServiceMODEL:ID.4YEAR:2023
I had a flat tire and the Dirito Bros staff made it all better!
05-23-2023
We are glad to hear that you were all taken care of and appreciate having you with us
TYPE:ServiceMODEL:TiguanYEAR:2022
TYPE:ServiceMODEL:JettaYEAR:2019
Sean! Sean is the reason why I continue to bring my car there. If he did Sales, too, I’d straight up buy a car from him. I trust Sean bc he’s informative, thinks through problems, offers solutions, and is constantly doing the right thing. Thank you, Sean!
05-22-2023
Thank you so much for your kind words! We are glad Sean got you all taken care of!
TYPE:ServiceMODEL:TiguanYEAR:2022
People are friendly enough but the service never seems to be complete. One time we had to come back as the oil cap was not properly fitting and they had to redo it. Second time, after multiple visits to have the infotainment system fixed, although it was "fixed" it didn't work pulling out of the dealership. Had to immediately turn around and have the tech reset it. Then, this most recent trip, I specifically asked to be scheduled on a day when Shannon would be there so she could assess the windshield issues we have been dealing with for months. She was not there at all the day of our appointment and the service rep we had worked with before was not available. Even after that, I got in the car after an oil change and the cockpit had been totally reconfigured. It took two staff to figure out how to reset it. The customer service has been questionable and the quality assurance has been pretty bad.
05-19-2023
We're very sorry that your visit didn't go well. We will look into this and make sure to reach out to you to try and get you taken care of.
TYPE:SalesMODEL:ID.4YEAR:2023
Top to bottom, best car buying experience I have ever had. Dirito Bros. provides a warm and personal, yet professional, experience.